Domestic Shipping

At Katwoto, we offer free standard shipping across India on all prepaid domestic orders.

Processing Time

All orders are processed within 24–48 hours after confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

Standard Shipping (Free)

We offer complimentary standard shipping on all domestic orders across India.

Estimated delivery timelines:

• Metro Cities: 2–5 business days
• Tier 2 & Tier 3 Cities: 4–7 business days
• Remote Locations: 5–9 business days

Express Shipping

Need your order sooner? We also offer Express Shipping for ₹99.

Estimated delivery timelines for express shipping:

• Metro Cities: 1–3 business days
• Other Cities: 2–5 business days

Express shipping availability may vary depending on the delivery location.

Order Tracking

Once your order has been dispatched, tracking details will be shared via email and/or Whatsapp so you can track your shipment in real time.

Delivery Delays

While we strive to ensure timely deliveries, occasional delays may occur due to weather conditions, operational disruptions, public holidays, or courier-related issues.

Incorrect Shipping Information

Please ensure all shipping details are entered correctly at checkout. Katwoto will not be responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Damaged or Tampered Packages

If your package arrives damaged or appears tampered with, we recommend recording an unboxing video and contacting our support team within 24 hours of delivery.

Contact Us

For any shipping-related queries, feel free to reach out to us at: 

riuannlifestyle@gmail.com

International Shipping

We currently ship internationally to:

• United States
• United Kingdom
• UAE
• Singapore
• Thailand
• Vietnam

Estimated Delivery Timelines

• UAE & Singapore: 5–8 business days
• Thailand & Vietnam: 6–10 business days
• USA & UK: 7–12 business days

Customs & Duties

International orders may be subject to customs duties or import taxes depending on your country’s regulations. These charges are the responsibility of the customer.

Tracking

All international orders are shipped with tracking details shared via email once dispatched.