1. Shipping Rates & Delivery Estimates

• Shipping charges for your order will be calculated and displayed at checkout.
• Delivery estimates are provided at checkout based on your location and chosen shipping method.

2. Shipment Processing Time

• All orders are processed within 2-3 business days.
• Orders are not shipped or delivered on weekends or public holidays.
• If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

3. Shipping Confirmation & Order Tracking

• You will receive a shipment confirmation email once your order has shipped containing your tracking number(s).
• The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes

• Katwoto is responsible for GST and other taxes applied to your order.

5. Damages

• Katwoto is not liable for any products damaged or lost during shipping.
• If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim.

6. International Shipping

• We currently do not offer international shipping.

7. Cancellations

• Orders may be cancelled only if they have not been shipped.
  If your order is still in processing, please email us at (riuannlifestyle@gmail.com) with your order number as soon as possible.

  Once your order has been shipped, it can no longer be cancelled or modified.
  This includes preorder items and limited collections.